Skills for Security/NOCN Level 2 Award
in Door Supervision

 

In setting standards for training we have taken into account the changing roles of those already employed in the industry and the requirements for new skills and knowledge. The training includes conflict management and communication, which have been identified as basic skills needed by the industry.

To get the SIA qualification for door supervisors, you will need to attend a two part training course and take and pass two exams. The course is delivered over 4 days The total training time is 30 hours, which includes two hours of exams.

Training is delivered in two parts as follows:

• Part 1 - Role and Responsibilities of a Door Supervisor (14 hours)

• Part 2 - Communication Skills and Conflict Management (14 hours)

Course Content:

Part 1 - Roles and responsibilities of Door Supervisor:

Overall aim: To ensure that door supervisors have the knowledge and understanding of their roles and responsibilities in the security industry.

Module 1: Introduction, Roles and Responsibilities.

Module 2: Behavioral Standards.

Module 3: Equal Opportunities.

Module 4: Civil and Criminal Law.

Module 5: Arrest.

Module 6: Licensing Law.

Module 7: Searching.

Module 8: Health and Safety at Work.

Module 9: Drugs Awareness.

Module 10: Recording Incidents.

Module 11: Emergency Procedures.

Part 2 - Communication and Conflict Management:

Overall aim: To ensure that door supervisors have the appropriate communication skills and knowledge of conflict management

 Avoiding Conflict

 Defusing Conflict

 Resolving Conflict

 Learning from Conflict

Course Duration:

This Course is run over a period of 4 days focusing 2 days each on Part 1 and Part 2.